Office Support Specialist

A career in Products and Technology is an opportunity to bring PwC's strategy to life by driving products and technology into everything we deliver. Our clients expect us to bring the right people and the right technology to solve their biggest problems; Products and Technology is here to help PwC meet that challenge and accelerate the growth of our business. We have skilled technologists, data scientists, product managers and business strategists who are using technology to accelerate change. Our internal facing team collaborates with the PwC product teams to help operationalize, deploy and automate our technology products. Our team provides white-glove support and runs, operates and maintains the product with the highest level of standards.

Meaningful work you'll be part of
As a n Office Support Specialist , you'll work as part of a team of problem solvers, helping to solve business issues, deliver high quality client service and operational efficiency. Responsibilities include but are not limited to:

• Assume responsibility for on-site technology support

• Work to resolve any incidents on a timely basis; this may involve after-hours support

• Provide after-hours support as required

• Liaise with key stakeholders and 2nd/3rd level support staff (external vendors, users, IT staff, and Global support teams) as well as end-users

• Quickly grasp new technologies and share knowledge openly including contributing to knowledge repositories

• Contribute to and participate in the delivery of customer education programs, communicating technical information appropriate to audiences at varying computer skill levels

• Demonstrate strong verbal and listening skills to liaise with local stakeholders and understand and improve their technology experience

• Identify and deliver continuous process improvements to facilitate a consistent and positive customer experience through process simplification, automation and issue elimination

• Approach issues with curiosity and display an interest in innovation and emerging technologies and continuous upskilling

• Assist customers with the use of data analytics and automation tools

• Hands-on experience leading and managing projects following a structured project management methodology and approach

• Works cross-functionally with team members within the P&T group as appropriate to facilitate the roll-out and deployment of applications

• Provide support to other IT Functional team members during the planning, development and execution of technology solutions

Experiences and skills you'll use to solve
• Technical experience supporting hardware and stand-alone and networked applications in a large environment

• Experience using data analytics, automation and scripting applications is highly beneficial

• Experience supporting a variety of audio-video and video conference equipment is an asset

• Experience with procedures for incident, request and asset management as outlined by the organization and ITIL methodology to achieve desired SLA and KPI results

• Windows, Mac, iOS and Android operating systems

• Laptop and Printer troubleshooting and repair

• Office productivity tools, Google apps preferred (document, spreadsheet and presentation software)

• Good Understanding of Active Directory and Windows Server management including applying OS and security updates

• The successful candidate requires fluency in English, in addition to French as they will be required to support or collaborate with English-speaking clients, colleagues and/or stakeholders during the course of their employment with PwC Canada

• This role requires presence in the local office and includes occasional after-hours maintenance, troubleshooting and testing

• As a requirement, a Security Clearance is mandatory for all staff who'll be engaged on these assignments. Prior to applying, please review the Government of Canada website to ensure you meet the eligibility requirements to obtain this clearance. This'll become a condition of your employment with PwC should you receive an offer from us

Why you'll love PwC
We're inspiring and empowering our people to change the world. Powered by the latest technology, you'll be a part of diverse teams helping public and private clients build trust and deliver sustained outcomes. This meaningful work, and our continuous development environment, will take your career to the next level. We reward your impact, and support your wellbeing, through a competitive compensation package, inclusive benefits and flexibility programs that will help you thrive in work and life. Learn more about our Application Process and Total Rewards Package at: https://jobs-ca.pwc.com/ca/en/life-at-pwc

At PwC Canada, our most valuable asset is our people and we grow stronger as we learn from one another. We're committed to creating an equitable and inclusive community of solvers where everyone feels that they truly belong. We understand that experience comes in many forms and building trust in society and solving important problems is only possible if we reflect the mosaic of the society we live in.
We're committed to providing accommodations throughout the application, interview, and employment process. If you require an accommodation to be at your best, please let us know during the application process.