Sales and Service Cloud Consultant, CX Services

We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

What You'll Do:

This person will be assigned to client engagements and will primarily focus on the consultation and delivery of SAP Sales & Service Cloud functionality. Responsible for delivery outcomes of assigned sub projects and work independently within given area of responsibility. Provide leadership, direction and consultative advice regarding Cloud for Customer (C4C) best practice; lead creative and holistic thinking across diverse product releases, platforms, devices, and brands. Ability to present design approach to a non-design audience (business, product, and technology teams). Identify future opportunities, working as a key thought partner to your counterparts in services, partner ecosystem, and the client. Understand SAP products and technologies to communicate to stakeholders. Keep check of design trends for different platforms.

• Hands-on experience in design, build, test and deployment of SAP Sales & Service Cloud (Cloud for Customer C4C) and lead-to-opportunity/customer service business process solutions
• Work with the project team, team leaders, project delivery leads, and client stakeholders to create stand-out SAP Lead to Opportunity and Customer Service offerings powered by SAP C4C
• Proficient in C4C process configurations, offline configurations, code list mappings, Key User Tool and UI Concepts (screen configuration, layouts, business roles)
• Experience working with other CRM technologies with a good functional knowledge of Sales and Service processes
• Experience in C4C In-App and side by side extension using BTP Extension framework
• Experience in Cloud integration with C4C and ECC/S4HANA
• Lead to Cash business use case implementation experience
• Develop strong relationships with clients and gain the trust as key advisors
• Ability to do fit-gap analysis on business requirements related to sales and service areas
• Make the business case for the SAP C4C (Sales & Service) technology solution recommended to the client
• Ability to extend the architecture with customizations, extensions and partner ecosystem applications (e.g., MindTouch, SAP Contact Center)
• Knowledge of S4HANA/ECC will be preferred

What You Bring:

• Minimum 5 full life cycle of C4C Sales and Service implementation
• Minimum of 5 years' experience with configuring SAP C4C Sales & Service process solutions
• Prior experience as a team member of a CRM software related successful project implementation
• Degree in computer science, design, or related field.

Additional:

• You've earned SAP C4C Certification
• Experience with configuring C4C web services and integration. Setting up code list mapping
• You have other SAP CX or SAP S/4HANA or SAP ECC experience

Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Compensation Range Transparency: SAPbelieves the value of pay transparency contributes towards an honest and supportive culture and is a significant step toward demonstrating SAP's commitment to pay equity. SAP provides the annualized compensation range inclusive of base salary and variable incentive target for the career level applicable to the posted role. The targeted combined range for this position is 96100 - 163400(CAD) USD.The actual amount to be offered to the successful candidatewill be within that range, dependent upon the key aspects of each case which may include education, skills,experience, scope ofthe role, location, etc. as determinedthrough theselection process. Any SAP variable incentive includes a targeted dollar amount and any actual payout amount is dependent on company and personal performance. Please reference this link for a summary of SAP benefits and eligibility requirements: SAP North America Benefits .

Requisition ID: 409482| Work Area:Consulting and Professional Services| Expected Travel: 0 - 20%| Career Status: Professional| Employment Type: Regular Full Time| Additional Locations:#LI-Hybrid

Requisition ID: 409482

Posted Date: Nov 15, 2024

Work Area: Consulting and Professional Services

Career Status: Professional

Employment Type: Regular Full Time

Expected Travel: 0 - 20%

Location:
Montreal, Quebec, CA, H3B 0B3