Quality Manager

The Opportunity:

The Sector Quality Manager manages the respected project assurance program; analyses the results and supports leadership in creating, implementing, and directing the Continuous Improvement (CI) initiatives based on findings and on emerging business priorities at the Sector level. The incumbent will promote and advocate quality achievement and performance improvement by persuading staff to adopt and incorporate quality methods into their work. The successful candidate will be the main point of contact for staff and leadership for the QMS within the Sector and will effectively communicate, build strong relationships with stakeholders and will support and work with staff to adopt and incorporate quality methods and integrate management processes into their work to reduce risk and improve efficiencies.

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Why choose WSP?

• We value and are committed to upholding a culture of inclusion and belonging
• Our Flexible Work Policy - we recognize the importance of balance in our lives and encourage you to prioritize the balance in yours. We will support you on and off the job so you can be fully present in both your work and home lives.
• A Canadian success story - we're proud to wear the red and white of this beautiful country and show the world what Canada has to offer.
• Enhance the world around you - from the environment to the highways, to the buildings and the terrain, WSP is the fabric of Canada.
• Outstanding career opportunities - we're growing and pushing ourselves every day to be greater than yesterday - we're open to your ideas and trying new things.
• A phenomenal collaborative culture and a workforce filled with genuinely good people who are doing humbly important work. Come find out for yourself what it's like to be a part of our journey.

We offer attractive pay, flexible work options, a great corporate culture, comprehensive and employee-focused benefits including virtual healthcare and a wellness platform as well as great savings programs, and a clear vision for the future.

#WeAre WSP

What you can expect to do here:

Proposal/Project Work

• Support business and proposal development by providing responses to Quality-related proposal questions/requirements and RFPs
• Review awarded contracts for Quality-related items and required project support.
• Support project managers with development & implementation of project quality plans (PQP) and project execution plans (PEP), as required.
• Support project teams with contract requirements or quality concerns such as client quality audits, quality NCRs issued by the client.
• Conduct project-specific project audits and conformance assessments, in accordance with project plans and budgets, identify project NCRs and OFIs and provide support (either WSP or client initiated)
• Monitor project-specific quality KPIs, if applicable
• Develop project-specific procedures, instructions, forms, etc.
• Facilitate project orientations and risk assessment sessions
• Attend project team meetings, or regular quality one-on-one meetings with PM, as required
• Support development of project close-out plan, as required
• Liaise with client counterpart, as required

Quality Management System

• Implement the National Quality workplan/objectives and develop/implement the Sector Quality workplan
• Support Sector Certifications such as ISO 9001 and CCIL
• Represent Sector on National quality team and chair Sector quality team meetings.
• Monitor Sector Quality KPIs
• Manage or support the Sector SharePoint and QMS documentation, as required
• Conduct quality orientation for new team members and staff
• Attend Operations and Senior Leadership meetings and provide monthly QMS reports..
• Provide regulatory support as required, such as permit support, maintaining PPMP, internal/external audits, training, communication, etc.

Project Assurance

• Manage project assurance program for Sector, including conduct audits, assign projects to QNI, produce reports and communicate results to management.

Quality Action Reports (QARs)

• Monitor and analyze all QARs (NCRs/OFIs) until closure (assign to Responsible Manager, follow up, and report monthly).
• Support root cause analysis and development of effective action plans.
• Review and approve action plans and closure of QARs.
• Identify and investigate QMS non-conformances.
• Support Net Promoter Score (NPS) program - monthly and annual reporting for NBL

Continuous Improvement

• Develop/optimize quality tools for corporate applications
• Maintain lessons learned log

What you'll bring to WSP:

• 2 years experience in a management role
• Working knowledge of ISO9001
• Experience in leading audits
• Demonstrated experience in establishing positive relationships with internal and external clients.
• Bilingual in French and English

#LI-Hybrid
WSP is one of the world's leading professional services firms. Our purpose is to future proof our cities and environments.

We have over 65,000 team members across the globe. In Canada, our 12,000+ people are involved in everything from environmental remediation to urban planning, from engineering iconic buildings to designing sustainable transportation networks, from finding new ways to extract essential resources to developing renewable power sources for the future.

At WSP:

• We value our people and our reputation
• We are locally dedicated with international scale
• We are future focused and challenge the status quo
• We foster collaboration in everything we do
• We have an empowering culture and hold ourselves accountable

Please Note:

Health and Safety is a core paramount value of WSP. Given the importance of keeping one another safe it is expected that you comply with our Health, Safety & Environment (HSE) policy at all times as well as client HSE policies when working at client locations.

Offers of employment for safety-sensitive positions involving fieldwork are contingent upon candidates being able to perform key physical tasks of the job as described in the job posting and interview. This may include the ability to work in a variety of environmental conditions, such as remote or isolated areas, working alone, and in inclement weather (within safe and reasonable limits).

WSP welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

WSP is committed to the principles of employment equity. Only the candidates selected will be contacted.

WSP does not accept unsolicited resumes from agencies. For more information please READ THE FULL POLICY.