Patient Flow Clerk (remote role)

Role and Responsibilities

Duties:

• Data entry (10%)
• Faxing documents between Teladoc and facilities (10%)
• Uploading lab requisitions and results to Teladoc’s virtual care platform (primary care) (10%)
• Uploading lab requisitions and results to Teladoc’s virtual care platform (ED) (10%)
• Faxing completed consults to facilities (10%)
• Communicating with members of the interdisciplinary teams to ensure a seamless patient experience (10%)
• Assisting in scheduling, cancelling, or re-booking appointments as needed (10%)
• Monitoring the consultation queue to ensure timely attention from providers for patients in the waiting room, and escalating delays to the appropriate provider group (10%)
• Ensuring all relevant notes, forms and orders are signed by the provider, and following up with providers if notes are incomplete at the conclusion of a consultation (10%)
• Other duties as required (10%)

Responsibilities:

• Provide exceptional service to internal and external customers including but not limited to providers and patients.
• Ensure the highest quality and timeliness for all tasks and communications.
• Ensure clear, accurate, concise and thorough documentation.
• Conform to and abide by all regulations, policies, work procedures and instructions