Managing Lead, FCRM Business Initiative Delivery (2717)

Work Location:
Toronto, Ontario, Canada

Hours:
37.5

Line of Business:
Financial Crime Risk Management

Pay Details:
$108,800 - $163,200 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

TD FCRM Department Overview and Expectations

The TD Global Financial Crime Risk Management department is accountable for establishing TD's Global Anti-Money Laundering (AML), Anti-Terrorist Financing (ATF), Economic Sanctions and Anti-Bribery/Anti-Corruption (ABAC) (collectively, Financial Crime Risk Management) program to ensure that all TD businesses adhere to AML/ATF/Sanctions/ABAC regulatory expectations in all jurisdictions where TD operates. This includes setting consistent standards across business segments that may be further tailored to specific business or jurisdictional requirements; conducting periodic enterprise-wide AML/ATF/Sanctions/ABAC risk assessments; maintaining the Global AML Policy (including Know Your Customer and Enhanced Due Diligence, record keeping & retention requirements); currency transaction and suspicious transaction monitoring and reporting; screening TD customers against regulatory watch lists; a hierarchy of designated AML officer functions; enterprise-wide and specialized AML training of employees; and independent AML testing.

Job Profile Summary:

The Managing Lead, Financial Crimes Risk Management Business (FCRM) Initiative Delivery is a critical role within our organization, accountable for deliver of numerous assigned business initiatives within FCRM. These business initiatives include (but are not limited to) internal and external small to complex initiatives, operational efficiency improvements, process reengineering, regulatory remediation activities etc. Such initiatives are often spanning multiple functions and/or business groups. The Managing lead holds the primary relationship with executive sponsors for these initiatives and ensures that a successful business outcome is the prime measure of success.

The incumbent has breadth and depth of understanding of FCRM and is able to facilitate communication between other stakeholders efficiently and effectively. The Managing Lead directs, manages, and coordinates team members including business and technology resources, user groups, internal and external consultants and contractors, as well as vendors and external organizations.

KEY ACCOUNTABILITIES

CUSTOMER

• Oversee the Business Initiatives delivery group of enterprise FCRM Program providing governance, oversight and control related advisory services
• Provide strategic direction on a broad and diverse range of complex FCRM program activities
• Work with executive team, senior business management/ partners to develop proactive strategies, tactics, policies and programs to effectively manage regulatory/ compliance issues
• Take corrective action and recommend or implement changes to procedures, as required
• Lead role in directing small to complex business initiatives often involving multiple internal and external constituents and matrix partners
• Ensures initiatives are staffed with the right mix of people who exhibit the required perspectives, skills and behaviours
• Oversee research, development and implementation of new processes, technologies or operating models
• Provide guidance, leadership, coaching and development to members of the Business initiative delivery team to ensure operational results and professional/personal development objectives are achieved
• Forecast programs / initiatives and demand, and coordinate prioritization of the business initiatives portfolio with key stakeholders
• Accountable party for defining, planning, orchestrating, and delivering assigned strategic initiatives, including all business, operational and IT deliverables (as applicable)
• Provide functional / business level communications to ensure messages to stakeholders and/or employees are consistent, appropriate and aligned to business strategies and executive management direction

SHAREHOLDER

• Ensure team adheres to enterprise frameworks and methodologies as it relates to initiatives delivery
• Lead relationships with corporate and/or control functions to ensure alignment with enterprise and/or regulatory requirements
• Support team in staying knowledgeable on emerging issues, trends, and evolving regulatory requirements and assess potential impacts to the Bank
• Assess / identify key issues and escalate to appropriate levels and relevant stakeholders and business management where required
• Maintain a culture of risk management and control, supported by effective processes and sound infrastructure an in alignment with risk appetite
• Identify, mitigate and report on risk issues per enterprise policy / guidelines and ensure appropriate escalation processes are followed
• Work closely with key business leaders to optimize TDBG's resources and leverage TD's operating model to maximize efficiency, effectiveness and scale
• Lead or contribute to cross-functional / enterprise initiatives as an organizational or subject matter expert helping to identify risk / provide guidance for complex situations
• May lead relevant governance meetings or committees and related deliverables / outcomes representing the business on governance and control issues
• Oversee or lead the facilitation and/or implementation of action/remediation plans to address performance/risk/governance issues
• Provides leadership, motivation, coaching, mentoring and professional development for teams in order to obtain a high level of co-operation and contribution from all members
• Provides change leadership mindset to ensure the vision and objectives of the initiative are driven properly, and ensures change management (the mechanisms of change) are in place to deliver the anticipated benefits
• Monitors and controls the list of initiatives assigned. Proposes recommendations and adjustments to the Accountable Executive and publishes periodic status reports
• Provides Accountable Executive with continued insight in the viability of the business case (e.g. costs, benefits, KPIs) as the initiative execution progresses
• Negotiates contracts with external vendors (in consultation with Strategic Sourcing) to ensure receipt of specific resources and materials, as well as best value for the Enterprise. Ensures day-to-day vendor relationship management occurs (including monitoring performance, reviewing and approving vendor invoices)
• Coordinate and support team and business (FCRM) partner FCRM related activities, as necessary

EMPLOYEE / TEAM

• Responsible for management of the overall team providing both leadership and guidance
• Develops annual and/or long-term plans for own area and influences plans well beyond area managed
• Provide thought leadership and/ or industry knowledge for own area of expertise in own area and participate in knowledge transfer within the team and business unit
• Grow team expertise to align with FCRM/enterprise demand and direction; assess team skills and capabilities and continually look for ways to provide and enhance the value delivered
• Lead and develop a high performing team of professional FCRM resources through talent acquisition, coaching/development and recognition; provide on-going feedback and performance reviews, coach and develop employees and ensure performance management activities are undertaken and completed for all employees
• Create and foster a cohesive team and promote a positive work environment. Lead and follow up on action plans to improve employee experience
• Lead the process of setting performance objectives for the team; track, monitor and effectively address and/or reward performance in a timely manner
• Manage employees in compliance with all human resources policies, procedures and guidelines of conduct
• Share knowledge, information, skills, and subject matter expertise among the team and ensure the timely communication of issues and encourage good working relationships with other functions and teams
• Support an environment where the team freely escalates business challenges; facilitate change through positive reinforcement of milestones and successes
• Recruit for all hires to ensure a highly diverse, qualified workforce to achieve business objectives
• Establish and foster a cohesive team; promote a fair and equitable environment that supports a diverse workforce and encourage the team to achieve common goals and objectives
• Act as a brand ambassador for the function and the bank, both internally and/or externally

BREADTH & DEPTH

• Oversee and lead a diverse team for an area of significant risk, complexity or scope
• Trusted advisor to senior executives in a line of business
• Demonstrates excellent relationship or account management behaviours
• Set team direction and collaborate with others to execute on common goals
• Facilitate key strategic discussions and provide thought leadership to executive audience (output may include strategic roadmap and/or deliverables/ frameworks/ short to long term goals etc.)
• Focus on longer-range planning for functional area (e.g. 12 months or greater)
• Provides extensive FCRM knowledge and experience helping the accountable executive to deliver business initiatives while delivering on time and scope
• Generally, reports to FCRM Priority, Delivery and Enablement Executive

EXPERIENCE & EDUCATION

• Undergraduate degree
• Possesses advanced knowledge and 10+ years of experience in delivery, including managing large-scale regulatory initiatives with high risk of delivery
• Industry-specific knowledge and experience required
• 3+ years of Financial Crimes Risk Management/Fraud/AML/Enterprise Operational Risk required
• Holding a valid project management certificate required
• CAMS certification is an asset
• Excellent relationship management and consulting skills which results in proven ability to quickly earn the trust of sponsors and key stakeholders, mobilize and motivate teams; set direction and approach, resolve conflict, deliver tough messages with grace, execute with limited information and ambiguity
• Expert change leadership and management skills
• Expert risk management skills
• Ability to navigate a highly matrixed organization effectively
• Good stakeholder management and influencing skills, effective at the senior executive level
• Sound business and technical acumen, with demonstrated agility in learning and ability to quickly become comfortable with unfamiliar businesses areas or of technologies
• Expert presentation, written and verbal communication skills which bring clarity and precision at executive levels
• Excellent problem-solving and critical-thinking skills to recognize and comprehend complex issues, policies, regulatory requirements and industry information affecting the business environment

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals. As an organization, we keep growing - and so will you.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development
If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD - and we're committed to helping you identify opportunities that support your goals.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.

Interview Process
We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you'd like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):
Sans Objet